Shipping Policy
We use UPS, FedEx, and USPS (certain restrictions apply) for continental domestic, and international shipments. The customer is responsible for taxes and duties, when applicable. For an estimate on how shipping would cost, add the items to the cart. Then click into the cart and fill out the shipping information. Free shipping promotions do not apply to international orders.
We enabled “Local Pick-up” option for those sales to local customers able to come by our facilities to pick-up their orders, or willing to coordinate a time and date to pick-up their order in a public place nearby, within southern limits of the city of Sunnyvale, or, for larger orders, has coordinated with us a local delivery option. Customers must fill the Shipping information details even when this option is selected, to ensure taxes are calculated correctly. When using this option, we recommend to email us with the order number, to coordinate a convenient time and date for the pickup.
Delivery Times
The average processing time for an order is 1-3 days, this does not include shipping time. Most orders ship within 24 to 48 hours but can take up to 5 business days depending on the amount of volume. During holiday seasons, including the months of December, February, as well as other festivities like Mother’s Day, Father’s Day, etc., you should expect up to 10 business days to deliver orders. Please note that orders submitted after 12 pm (Pacific Time) may not be processed the same day.
Address Errors/ Non Deliverable / Refused Shipments / Address Changes
We are committed to ensure that the shipment information of your order contains all details you have provided to us, nevertheless, if Organica makes a shipping error, we will reship your order as quickly as possible via the method you originally chose. If the customer has made an address error, the customer is responsible for the additional shipping costs, or pay the $10 address correction charged by the carriers. We cannot guarantee that the carrier will redirect the package timely after it is shipped. If the shipment is “Refused” at the destination, the order is considered a non-authorized return and will incur a 50% restocking fee, plus all shipping and handling charges. ALL shipping on orders is non-refundable.
If you placed your order on this website or via phone or email, you automatically accept all the terms in this Policy.
Return Policy
At Organica Eco Soaps (Organica, Us, We) we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, simply return the merchandise within 15 days of purchase, for a refund. Please note that while we accept returns, we do not process exchanges. We are only able to refund Organica products purchased directly from our web site, not those purchased at retailers or other online vendors. Also note that we do not cover the cost of return shipments. If there is a problem with a product you purchased at a store or through another online retailer, please contact them directly.
To initiate a return, or for questions or concerns, please email us at info@OrganicaEcoSoaps.com so we can provide further instructions.
Credit Cards and Other Forms of Payment
We accept Visa, MasterCard and Debit Cards as well as PayPal.
Please note that our online system will automatically authorize your credit card and once your order is sent, it cannot be altered in any way. If you forgot something, you need to place another order for the missing items. This automatic authorization gives you the most protection against fraud by allowing only you to determine the charge to your credit card. We will not be able to alter the charged amounts once the order is processed.
Damaged, Missing or Lost in Transit Items
We pack our orders with care to ensure products are not damaged during shipment. Regardless of that, the shipping carrier can sometimes still damage orders. In that event please inspect all packages at the time of acceptance. Should you be missing any products or receive goods damaged in-transit, carefully verify the extent of damage in the presence of the driver, if possible, keeping all packing materials and box intact, then notify us after you have called the shipping carrier to start a claim or email us so we can help getting your claim started. If the driver in no longer present, you will need to contact the shipping carrier and provide pictures of the damage or loss to start the claim before a replacement can be sent. New items will be shipped as soon as damaged or missing items have been returned to us or have been verified by us and a Claim number has been issued to us by the carrier. Do not discard the damaged package materials or goods until the carrier has verified the claim and the damage. Please note that we are not responsible for lost or stolen packages that the carrier shows as delivered.
Lost items must be traced by the carrier and can take up to 10 days for resolution. We are not responsible for errors of the shipper, but we will do everything in our hands to get you your products again promptly.
If your package is missing any products or incorrect products were shipped to you, please report the discrepancy to us within 5 days of receiving your order. We are not responsible for order discrepancies after that period of time.
